Returns & Refunds

This policy applies to products purchased from the website www.hippocketworkwear.com.au

 

WHAT IS THE PROCESS FOR RETURNS?

Returns accepted for change of mind on goods purchased online within 30 days from date of invoice or at any time if goods are deemed faulty.

In order to return or exchange goods products must be in the same condition as originally received and include swing tags/labels. Register your intention to return goods by contacting our Customer Service team. Our Customer Service Team will provide you with a returns authorization number. It is essential to write this number on the returns form included in your delivery. You can then return the goods to us by using the Reply Paid address at no cost to you.

WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM THE WEBSITE?

Hip Pocket Workwear & Safety provides you with three return options for faulty or incorrectly delivered goods, for deliveries within Australia where our change of mind policy applies.

These are:
1. Exchange or replacement (for customers with a Hip Pocket Workwear & Safety online account)
2. Credit to your Hip Pocket Workwear & Safety online account (for customers with a Hip Pocket Workwear & Safety online account)
3. Full refund to your account, e.g. credit card, PayPal (for all customers)

If you paid for your order without registering for a Hip Pocket Workwear & Safety online account, the value of the goods returned will be refunded to your credit card or paypal account. If you require a replacement item, please visit our online store and place another order or contact our Customer Service team. If the item you are replacing was purchased at a discount, you may be required to register an account in order to receive the same discount on your replacement order.

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your goods have been received by Hip Pocket Workwear & Safety, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalize the transaction.

WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?

If you have decided that you would like a refund on garments that were purchased using a Gift Voucher, all monies refunded will be credited to the original Gift Voucher only.

WHO GETS THE REFUND IF I RETURN A GIFT?

The refund on returned goods that were given as a gift will be credited to the original card or account used for the purchase.

HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?

The Customer Service team operates on Monday to Friday (excluding National public holidays) from 9.00am until 5.00pm (Australian Eastern Standard/Daylight Savings Time).

You can contact us via email at workcorp@hippocketworkwear.com.au