Customer Service

This policy applies to products purchased from Hip Pocket Workwear & Safety either in-store or online via the following website: www.hippocketworkwear.com.au. This policy provides an overview of your rights and obligations as set out in the Hip Pocket Workwear & Safety terms and conditions below (T&Cs), and should be read together with the T&Cs.

• What is the returns policy for defective goods?

  All returns for defective goods will be handled in accordance with clause 4 of the T&Cs.

  If you believe there is a defect with the goods you have purchased, please contact the Hip Pocket Workwear & Safety store from which you purchased the goods in-store or from where the goods were dispatched as specified in your sales invoice (Seller), who will advise and assist with the returns process for a defective item.
   

• What is the returns policy for change of mind?

  Change of mind returns are permitted, provided certain conditions are met and the return is authorised by the Seller. For goods purchased in-store, the 'Seller' is that store. For goods purchased online, the 'Seller' is the store from which the goods were dispatched for delivery or collection, as specified in your sale invoice. 

  All return authorisation request queries should be directed to the Seller, who will advise the relevant return requirements. For contact details, please refer to your sales invoice or use the store finder below:
  https://www.hippocketworkwear.com.au/store-finder/. 

  Except where otherwise agreed with the Seller, returns will only be authorised where:
  •    the return authorisation request is made within 14 days of delivery or collection;
  •    the goods are in a saleable condition in original packaging; 
  •    where the goods are footwear, the box that the shoes are packaged in is returned in its original condition, free from any freight labels, writing or marks; 
  •    the goods have not been specifically purchased, manufactured, machined or cut to size or to the Buyer’s custom specification; and
  •    the goods are returned along with documentation evidencing your personal contact details, details of the order and return authorisation, and a reasonable description of the reason for the return.
   
  Except where otherwise agreed with the Seller, you are responsible for returning the goods to the relevant store (either in person or by post, as applicable) and for any associated postage or delivery costs. 

   

• What are my options when I return the goods?

  All returns for defective goods will be handled in accordance with clause 4 of the T&Cs and your options will be discussed with the Seller. These options may depend on the nature of the defect, but will generally allow you to select from a replacement, repair or refund to your original method of payment.

  For change of mind returns, the Seller will provide you with two return options:
  1. Return for exchange or replacement goods – subject to stock availability; or
  2. Return for refund for the price paid for the goods - paid to your original method of payment (e.g. credit card). 

• How long will it take to get a refund?

  Once your goods have been received by the Seller, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period it takes for your financial institution to finalise the transaction.

• What will happen if I return an item purchased with a gift voucher?

  For change of mind returns, where goods were purchased using a gift voucher and you have decided that you would like a refund for the return, all monies refunded will be credited to the original gift voucher.

• Who gets the refund if I return a gift?

  Our policy is to issue refunds to the original payment method, so for any change of mind returns for goods given as gifts, the refund will be credited to the original card or account used for the purchase. We are unable to provide the refund directly to your card or account.

• How do I contact the customer service team?

  Please direct any customer service enquiries to the Seller.

  For contact details, please refer to your sales invoice or use the store finder below:
  https://www.hippocketworkwear.com.au/store-finder/.

These are the terms and conditions upon which each subsidiary of The Hip Pocket Workwear & Safety - Franchise or their respective Agents, sell and quote for the sale of goods.

• Details

  Definitions

  “Consumer” has the meaning given to it in section 3 of the Australian Consumer Law.

  "Consumer Guarantees" means any right or statutory guarantee under Division 1 of Part 3-2 of the Australian Consumer Law. 

  "Defect" or "Defective" means any defect in the design, performance or workmanship of the goods. 

  "Non-Excludable Rights" means any statutory rights conferred on the Buyer which the Seller is not capable of excluding, restricting or modifying, including the Consumer Guarantees conferred on the Buyer under the Australian Consumer Law. 

  “Seller” in relation to any Quotation, Instrument of Agreement or Sales Invoice means the relevant subsidiary (as that term is defined in the Corporations Act 2001 (Cth)) of Hip Pocket Workwear and Safety - Franchisee:
  (a) from which the goods were purchased directly (in-store or otherwise); or 
  (b) from which the goods were dispatched (where purchased online), 
  as referred to in the Quotation, Instrument of Agreement or Sales Invoice to which the terms and conditions are incorporated.

  1.2 Interpretation

  (a) Any special conditions specified on a Quotation, Instrument of Agreement or Sales Invoice shall, to the extent they are inconsistent with these terms and conditions, take precedence over these terms and conditions.

  (b) Words importing the singular shall include the plural (and vice versa).

  (c) If any provision of these terms and conditions is invalid and does not go to the essence of these terms and conditions, these terms and conditions should be read as if that provision has been severed.

  2.0 Governing Terms and Conditions

  These are the only terms and conditions which are binding upon a Seller with the exception of those otherwise agreed in writing by the Seller which are imposed by a statute such as the Competition and Consumer Act 2010 (Cth) and which cannot be excluded. Any direction by the Buyer either verbal or written to procure goods or services from the Seller will be deemed as acceptance by the Buyer of these terms and conditions, despite any provisions to the contrary in the direction or any Purchase Order issued by the Buyer.

  3.0 Terms of Payment

  Payment to the Seller for goods delivered and accepted is due within 30 calendar days of the end of the month in which the Buyer is invoiced for the goods. If the Buyer fails to make payment in accordance with this clause, all amounts owing by the Buyer to the Seller named in the Sales Invoice, Instrument of Agreement or Purchase Order on any account shall immediately become due and payable. Each outstanding amount shall bear interest of the rate of 10% per annum calculated daily from the day it falls due until the day it is paid. The Buyer must pay the Seller (on a full indemnity basis) any costs (including legal costs) incurred by the Seller in taking steps to recover unpaid or overdue amounts under these terms and conditions.

  4.0 Defects

  (a) The Australian Consumer Law provides Consumers with a number of Non-Excludable Rights. This clause 4 is therefore to be read as subject to such Non-Excludable Rights, and will not apply to the extent that it excludes, restricts or modifies these Non-Excludable Rights or is otherwise contrary to law.

  (b) The Buyer must inspect all goods upon delivery or collection (as applicable) and must, within 14 days of delivery, notify the Seller of any Defects. Failing notice of a Defect in accordance with this clause, subject to any Non-Excludable Rights and the process for any latent defects as specified under clause 4(c) below, the goods shall be deemed to have been delivered to and accepted by the Buyer.

  (c) The process set out under clause 4(b) does not apply to any Defects that are not obvious or are not able to be detected by a visual inspection of the goods. For goods in that category, the Buyer must advise the Seller of any Defects during the time period within which it would be reasonable to expect the relevant defect to be identified or become apparent. 

  (d) If the Seller reasonably determines that the goods are Defective, subject to any Non-Excludable Rights, the Seller may (at its option) replace the goods or provide the Buyer with a refund for the cost of the goods. Subject to any Non-Excludable Rights, the Seller will not offer a return or remedy for any Defective goods to the extent the relevant Defect is caused by an act, default or omission of the Buyer or any employee, officer, agent or representative of the Buyer. 

  5.0 Returns

  (a) This clause 5 does not apply to return of any goods containing a Defect, which are to be dealt with in accordance with clause 4. 

  (b) Any return of goods (such as for change of mind or error in ordering) must be approved by the Seller. Unless otherwise agreed by the Seller, the Buyer will be responsible for all return costs, and return requests will only be accepted if:
  (i) the return authorisation request is submitted within 14 days of delivery or collection (as applicable);
  (ii) the goods are in a saleable condition in their original packaging; 
  (iii) where the goods are footwear, the box that the shoes are packaged in is returned in its original condition, free from any freight labels, writing or marks; 
  (iv) the goods have not been specifically purchased, manufactured, machined or cut to size or to the Buyer's custom specifications; and
  (v) the goods are accompanied by documentation evidencing:
  (A) the Buyer’s name, address, and account number,
  (B) a return authorisation number and the relevant Sales Invoice number or Instrument of Agreement number under which the goods were originally supplied; and
  (C) reasonable detail regarding the reason for the return of the goods.

  (c) The Seller may approve a return under clause 5(b) on the condition that the Buyer reimburse the Seller for any costs the Seller will incur due to the return that the Seller is not reasonably able to avoid or mitigate (such as any restocking fees charged to the Seller by its supplier). The Buyer may decline to proceed with the return if it does not accept such condition imposed by the Seller. Where a refund is provided to the Buyer in respect of the return, the Seller may deduct these costs from the refund amount. 
   
  (d) Where a return is authorised, processed and approved in accordance with this clause 5, the Seller will provide the Buyer (at the Buyer's election) with either: 
  (i) an exchange or replacement for the goods, subject to stock availability; or 
  (ii) a refund to the Buyer's original payment method for the price paid for the goods. 

  (e) If the Seller reasonably determines, upon receipt of goods returned under this clause 5, that the goods do not comply with all relevant requirements set out under clause 5(b)(ii) - (iv) (subject to any other agreement with the Buyer and the Seller), the return will be rejected and no exchange, replacement or refund will be provided. The Buyer will be notified of the rejection and may elect to have the goods returned to the Buyer at its cost. 
   

  6.0 Quotations

  (a) Unless previously withdrawn, a quotation is valid for 30 days or such other period as stated in it. A Quotation is not to be construed as an obligation to sell but merely an invitation to treat and no contractual relationship shall arise from it until the Buyer’s order has been accepted in writing by the Seller which provided the Quotation.

  (b) No Seller shall be bound by any conditions attaching to the Buyer’s order or acceptance of a Quotation and, unless such conditions are expressly accepted by the relevant Seller in writing, the Buyer acknowledges that such conditions are expressly negatived.

  (c) Every Quotation is subject to and conditional upon obtaining any necessary import, export or other licence.

  (d) Where:

  1. (i) due to the act or request of the Buyer, the initial supply of Goods commences more than 3 months after the date of acceptance of a Quotation or an Instrument of Agreement; and
  2. (ii) the Seller’s cost to supply some or all the Goods specified in the relevant Quotation or Instrument of Agreement have increased since the date of acceptance of the original Quotation or execution of the Instrument of Agreement,
      

  Seller is entitled to submit a revised schedule of prices in relation to the supply of such affected Goods. Such schedule of revised prices (Price Revision Notice) must set out the basis for any price variation as between the initial Quotation/Instrument of Agreement and the Price Revision Notice. Unless the Buyer provides written notice of its objection to such revised prices within 10 Business Days of receipt of the Price Revision Notice, the Buyer will be taken to have accepted the amendment to such prices on the terms set out in the Price Revision Notice. Where the Buyer provides written notice of its objection to such revised pricing specified in the Price Revision Notice, the Seller will be under no further obligation to supply any Goods referred to in the relevant Price Revision Notice.
  
  7.0 GST
  The parties agree that:

  (a) the Purchase Price is inclusive of GST.

  (b) all other Payments have been calculated without regard to GST.

  (c) each party will comply with its obligations under the Competition and Consumer Act 2010 (Cth) when calculating the amount of any Payment and the amount of any relevant Payments will be adjusted accordingly.

  (d) if the whole or any part of any Payment is the consideration for a Taxable Supply (other than for payment of the Purchase Price) for which the payee is liable to GST, the payer must pay to the payee an additional amount equal to the GST Amount, either concurrently with that Payment or as otherwise agreed in writing.

  (e) any reference to a cost or expense in these terms and conditions excludes any amount in respect of GST forming part of the relevant cost or expense when incurred by the relevant party for which that party can claim an Input Tax Credit; and the payee will provide to the payer a Tax Invoice.

  8.0 Passing of Property and Risk

  (a) Goods supplied by a Seller to the Buyer shall be at the Buyer’s risk immediately upon delivery to the Buyer, into the Buyer’s custody or at the Buyer’s direction (whichever happens first). The Buyer shall insure the goods from the time of that delivery at its cost against such risks as it thinks appropriate, shall note the interest of the Seller named in the relevant Sales Invoice or Instrument of Agreement on the insurance policy and shall produce a certificate of currency to this effect to that Seller upon request.

  (b) Property in the goods supplied by a Seller to the Buyer under these terms and conditions shall not pass to the Buyer until those goods and other goods have been paid for in full.

  (c) Until the goods have been paid for in full:

  1. (i) the Buyer shall store the goods in a manner which shows clearly that they are the property of the Seller which supplied them; and
  2. (ii) the Buyer may sell the goods, in the ordinary course of its business, as agent for the Seller and shall account to the Seller for the proceeds of sale (including any proceeds from insurance claims). These proceeds must be kept in a separate bank account.
      

  (d) The Buyer irrevocably authorises each Seller at any time to enter onto any premises upon which:

  1. (i) the Seller’s goods are stored to enable the Seller to: – inspect the goods; and/or – if the Buyer has breached these terms and conditions, reclaim the goods;
  2. (ii) the Buyer’s records pertaining to the goods are held to inspect and copy such records.
      

  (e) The Buyer and each Seller agree that the provisions of this clause apply notwithstanding any arrangement under which that Seller grants credit to the Buyer.

  (f) Each party consents to the other perfecting any security interest under these terms and conditions which arises by operation of the PPSA in any property by registration under the PPSA and agrees to do anything reasonably requested by the other party to enable it to do so.

  (g) The parties contract out of each provision of the PPSA which, under section 115(1) of that Act, they are permitted to contract out of, other than:

  1. (i) sections 117 and 118 (relationship with land laws); and
  2. (ii) sections 134(1) and 135 (retention of collateral).
      

  (h) Each party waives its right to receive each notice which, under section 157(3) of the PPSA, it is permitted to waive.

  (i) Each party waives its rights to receive anything from any other party under section 275 of the PPSA and agrees not to make any request of any other party under that section.

  9.0 Supply

  Each Seller reserves the right to immediately suspend, cancel or discontinue the supply of goods to the Buyer without further notice to the Buyer where:

  (a) the Seller reasonably suspects that the Buyer is in breach of these terms and conditions; or

  (b) the Buyer is otherwise in breach of its payment obligations to the Seller (whether arising under these terms and conditions or otherwise), and the Seller will not incur any liability to the Buyer in respect of such suspended, cancelled or discontinued supply.

  From time to time, the Seller may decide (in its absolute discretion) to cease stocking particular goods (Discontinued Goods). Where the Seller knows that Discontinued Goods are currently the subject of an order, Instrument of Agreement or Quotation with the Buyer, the Seller will:

  • provide reasonable notice to the Buyer of its decision to cease stocking Discontinued Goods.
  • use reasonable endeavours to ensure that quantities of Discontinued Goods that are the subject of an order at the date of giving notice under paragraph (a) will be supplied to the Buyer in accordance with that order.
  • offer to supply the Buyer with any similar goods to the Discontinued Goods that the Buyer has continued to stock (the price and terms of such supply to be agreed between the parties).
     

  10.0 Part Deliveries

  Each Seller reserves the right to make part deliveries of any order, and each part delivery shall constitute a separate sale of goods upon these terms and conditions. A part delivery of an order shall not invalidate the balance of an order.

  11.0 Training

  A Seller’s Quotation or Sale Invoice is made on a supply only basis. Any training in the use of the goods or other fitting services (if any) are at the expense of the Buyer unless otherwise specified in writing by the relevant Seller.

  12.0 Dimensions, Labelling, Performance Data and Other Descriptive Details

  (a) To the extent permitted by statute, any performance data provided by the Seller, a supplier or manufacturer is an estimate only and should be construed accordingly.

  (b) Unless agreed to the contrary in writing, each Seller reserves the right to supply an alternative brand or substitute product that has characteristics that are materially consistent with the goods offered when necessary. Such substitutions will not be given effect to until approval is received from the Buyer (either verbally or in writing).

  (c) Buyer must not, without Seller’s written consent, alter, remove, or obliterate any labels which are attached to or incorporated in the goods.

  13.0 Shipment and Delivery

  (a) Upon acceptance of an order by a Seller that Seller will seek confirmation of the period of shipment or delivery. If any variation has occurred in the quoted period, that Seller will notify the Buyer. Unless the Buyer objects in writing within 7 days of that notification to the Buyer, the period of shipment or delivery notified to the Buyer will be the contractual period for shipment or delivery.

  (b) The Seller may impose a delivery charge on all deliveries (subject to such charge being notified to the Buyer in advance) with the exception of back order deliveries which are part of an original order that has been partly fulfilled.

  14.0 Minimum Order Value

  The Seller reserves the right to:

  1. (a) refuse to supply goods where the value of the goods ordered in by the Buyer is less than the Seller’s minimum supply value (as notified by the Seller to the Buyer from time to time); or
      
  2. (b) (with the consent of the Buyer) increase the aggregate price payable for the goods ordered by the Buyer such that the price is at least equal to the Seller’s minimum supply value.
      

  15.0 Contingencies

  (a) The Seller is entitled to conduct a review of all pricing set out in any unfilled Instrument of Agreement on or before the end of each 12-month period covered by that Instrument of Agreement.

  (b) Whilst it is the intention of the Seller to hold pricing constant, the Seller reserves the right to revise pricing where:

  1. (i) goods are imported or have import content and an exchange rate variation occurs, an increase in import duty occurs or another similar charge is introduced or increased.
  2. (ii) any legislation, regulation or governmental policy is introduced with the effect of increasing the Seller’s input costs; and/or
  3. (iii) the price of commodities used in the production of the goods increases in a manner that causes an increase in the Seller’s input costs.
      

  (c) In all cases justification for price variations will be provided.

  16.0 Force Majeure

  If the performance or observance of any obligations of any Seller is prevented, restricted or affected by reason of a force majeure event including strike, lock out, industrial dispute, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of the Seller, the Seller may, in its absolute discretion give prompt notice of that cause to the Buyer. On delivery of that notice the Seller is excused from such performance or observance to the extent of the relevant prevention, restriction or effect.

  17.0 Buyer’s Cancellation

  Unless otherwise agreed in writing, the Buyer shall have no right to cancel an order which has been accepted by a Seller. If a right of cancellation is expressly reserved to the Buyer, such right of cancellation must be exercised by notice in writing from the Buyer to the Seller with which the order has been placed not later than 7 days prior to the estimated date of shipment by the manufacturer or that Seller as the case may be. Unless otherwise agreed between the Buyer and Seller, upon cancellation prior to shipment any deposit paid by the Buyer shall be forfeited to the manufacturer or Seller (as the case may be). Despite the cancellation of any order for any reason, the Buyer must still purchase from the Seller any goods ordered by the Buyer which constitute Exclusive Goods (whether in store, in transit or being manufactured) which were procured or ordered by the Seller before such cancellation, unless otherwise agreed in writing by the Seller.

  18.0 Warranty and Liability of Seller

  (a) Except as expressly set out in these terms and conditions and subject to any Non-Excludable Rights, the Seller makes no warranties or other representations under these terms and conditions. The Seller’s liability in respect of these warranties, representations, undertakings, and guarantees is limited to the fullest extent permitted by law.

  (b) Without limiting clause 18(a), where the Seller sells goods to the Buyer, and the Buyer purchases them as a Consumer, then the Australian Consumer Law provides certain Consumer Guarantees in relation to the goods. The rights of the Buyer buying goods as a Consumer include those set out in clause 18(c) below.
  
  (c) To the extent permitted by statute, the liability, if any, of the Seller arising from the breach of any Consumer Guarantees, in relation to the supply of goods other than goods of a kind ordinarily acquired for personal, domestic or household use or consumption, shall at the Seller’s option be limited to:
  (i) the replacement of the goods or resupply of the goods by the Seller, or the cost of replacement or resupply of the goods; or
  (ii) the repair of the goods, or the cost of repair of the goods.

  19.0 Exclusive Goods

  Where the Seller manufactures Exclusive Goods for the Buyer:

  (a) The parties agree that the Seller may hold an inventory of stock in respect of Exclusive Goods, based on the Seller’s good faith forecast of the Buyer’s future Exclusive Good purchasing levels.

  (b) If:

  1. (i) the Buyer discontinues or ceases to purchase a particular Exclusive Good; or
  2. (ii) the Goods supply arrangement to which these terms and conditions are to apply to ceases, expires or is otherwise terminated,
      

  the Buyer must purchase all Exclusive Goods (together with any fabric inventory or works in progress held exclusively or predominantly for the purpose of manufacturing Exclusive Goods) from the Seller upon demand.

  (c) If Exclusive Goods are required to be purchased by the Buyer as a result of this clause 20, the Supplier must prepare and submit to the Buyer a Sales Invoice detailing the current holding of Exclusive Goods to be purchased by the Buyer.

  (d) The price payable by the Buyer for the Exclusive Goods (other than fabric inventory or works in progress) under the Sales Invoice must be no more than the maximum price per Good previously charged to the Buyer under the relevant Instrument of Agreement the Instrument of Agreement or any previous Quotation or Sales Invoice. The price payable in respect of all fabric inventory or works in progress comprising Exclusive Goods will be cost to the Seller plus 10%.

  (e) Payment for Exclusive Goods will be in accordance with clause 3 of these terms and conditions.

  20.0 Intellectual Property

  Nothing in these terms and conditions creates any right, title or interest in any intellectual property right (including trademark, copyright, patent or registered design) (Intellectual Property) in favour of the Buyer with respect to any good supplied under these terms and conditions.

  Unless the parties otherwise agree in writing, the ownership of all Intellectual Property supplied or created by the Seller in connection with or because of the performance of these terms and conditions will vest in the Seller.

  The Buyer indemnifies the Seller from and against all losses, claims, liabilities, demands and expenses (Claims) arising from or relating to the use or infringement any third party’s Intellectual Property to the extent that such Claim relates to or is in connection with any Intellectual Property provided to the Seller by the Buyer in connection with these terms and conditions.

  21.0 Alteration to Conditions

  A Seller may, at any time and from time to time, alter these terms and conditions, provided that any variation to these standard terms and conditions will not apply to any:

  (a) orders placed but not yet fulfilled prior to the date of such variation taking effect; or

  (b) contract for a specified term that incorporates a version of these standard terms and conditions released prior to the variations.

  22. Vienna Sales Convention

  To the fullest extent permitted by law, the United Nations Convention on Contracts for the International Sale of Goods (Vienna 1980) known as the Vienna Sales Convention does not apply to the contract comprised by these terms and conditions nor do any of the terms and conditions express or implied by the Vienna Sales Convention form part of the contract.

  23.0 Governing Law

  These terms and conditions and any contract including them shall be governed by and construed in accordance with the laws of the State of Victoria and the Seller and the Buyer submit to the non-exclusive jurisdiction of the Courts of Victoria.

• Promotion Fine Print

  $10 Off Sign Up
  New subscribers who sign up to the Hip Pocket Workwear & Safety newsletter will receive a unique code for $10 off their first online purchase. Minimum spend is $150. Can only be used online, not available for use in store. Enter the code at checkout to redeem the discount. Valid on first online order only at hippocketworkwear.com.au. The discount can only be used once per customer on purchases over $150. Discount cannot be retrospectively applied to previous orders. Cannot be used in conjunction with any other offer. Offer expiry date may vary and is provided with code.

• BLACK FRIDAY SALE, 28TH NOVEMBER 2025

  • The Black Friday 20%-off promotion is only available at participating stores.

  • The offer is only applicable to in-store, walk-in, walk-out purchases and excludes value-adding services such as garment printing and embroidery.

  • The 20% discount will not apply to already discounted products.

  • The 20% discount will not replace or be added to negotiated contract prices.

  • In some stores, exclusions to the 20% discount may apply for particular products, for example, school wear.

Your privacy is important to us. We will always endeavour to provide you with the securest environment possible while browsing our website. We cannot however be held responsible for the actions of any third party that is not under the control of Hip Pocket Workwear & Safety.

• Details

  HPW Group Holdings Pty Ltd as trustee for HPW Unit Trust ABN 94 894 340 164 (trading as Hip Pocket Workwear & Safety, us, and we) respects and honours the privacy rights of its customers and online visitors. Our Privacy Policy describes how we collect, store, and use personal information that you provide and complies with the Privacy Act 1988 (Cth) (Privacy Act).

  "Personal information" is defined in the Privacy Act and refers to information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. "Sensitive information" is also defined in the Privacy Act and includes certain specific types of personal information such as health information, and information about a person's racial or ethnic origin, sexual orientation, religious beliefs or affiliations and criminal record.

  The information below is provided to allow you to be fully informed of how Hip Pocket Workwear & Safety and its related entities handle personal information. By visiting Hip Pocket Workwear & Safety’s website located at www.hippocketworkwear.com.au (Website) you are accepting and consenting to this Privacy Policy and our Terms and Conditions.

  We may authorise certain third-party entities to operate 'Hip Pocket Workwear & Safety' franchises (Franchisees). Franchisees are independent entities and are not our related entities. Franchisees are responsible for their own privacy practices and may have privacy policies which differ from ours.
  
  1. Collection of Personal Information
  Hip Pocket Workwear & Safety typically collects the following types of personal information when you place an order with us:
  •    Name
  •    Email address
  •    Phone numbers
  •    Billing and shipping addresses
  •    Payment details 
   
  Some of the other ways in which we may receive personal information include:
  •    when you make an inquiry or request a quote from us;
  •    when you subscribe to receive a newsletter from us;
  •    from correspondence (whether in writing or electronically) or when you contact us via telephone, e-mail, social media platforms or other means;
  •    while conducting customer satisfaction and market research surveys;
  •    when you enter into contracts with us for our products or services;
  •    in administering and performing any contracts with our service providers;
  •    when you apply for a role with us;
  •    when you interact with us via our social media pages;
  •    when you register for an account on our Website or Uniform Management System portal (Account);
  •    when you submit an entry into our competitions and trade promotions; and
  •    if you attend any of our premises, we may record certain contact details so that we can comply with applicable laws, and we may also record your image and/or voice if we have surveillance systems operating at those premises.
  
  Where it is reasonably practical to do so, we will collect your personal information directly from you.  However, in certain cases we may collect personal information from publicly available sources and third parties, such as Franchisees, suppliers, recruitment agencies, your employers, contractors, our clients, business partners and organisations we or our Franchisees sponsor (including community groups and sporting clubs). 
  
  We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. If you do provide sensitive information to us for any reason, you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

  2. Use of Personal Information
  We may use your personal information:
  •    for the purposes for which we collected it;
  •    for related purposes which you would reasonably expect;
  •    for other purposes to which you have consented; and
  •    as otherwise authorised or required by law.
  
  Some of the specific purposes for which we collect, hold, use and disclose personal information are: 
  •    to process and fulfil your order and to keep you informed about the status of your order;
  •    to provide assistance related to your order, such as processing returns and exchange authorisations;
  •    to refer you to a Franchisee;
  •    to receive goods or services from you;
  •    to respond to your requests or queries;
  •    to confirm your identity;
  •    to register and maintain your Account;
  •    to operate, monitor, develop and improve our Website, and to improve our products and services;
  •    to facilitate communications via our Website and our social media platforms; 
  •    to consider you for a job (whether as an employee or contractor) or other relationships with us;
  •    to facilitate your entry and participation in a competition or trade promotion;
  •    to keep you informed of the products and services we offer, industry developments, and to notify you of other events we are holding;
  •    to comply with our legal and regulatory obligations; 
  •    to protect the security, health and safety of our premises, facilities, personnel and visitors; 
  •    to address any issues or complaints that we or you have regarding our relationship; and
  •    to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner. 
  
  Site visitors and customers may “OPT IN” to subscribe to our electronic direct marketing (EDM) database. This information is only used by Hip Pocket Workwear & Safety to send marketing or promotional materials from time to time. You can unsubscribe at any time by using the Unsubscribe function within the electronic marketing material.

  3. Holding, Managing and Securing Personal Information
  Hip Pocket Workwear & Safety holds personal information electronically on our internal database systems, in cloud storage, or records on third-party servers. Hip Pocket Workwear & Safety take reasonable steps to maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information.
  
  When purchasing from Hip Pocket Workwear & Safety your financial details are passed through to a secure server using root encryption technology. In accordance with Payment Card Industry Data Security Standard (PCI-DSS), debit or credit card numbers are not stored in our systems. We use Stripe to process debit or credit card transactions – you can view Stripe's privacy policy at https://stripe.com/au/privacy.

  4. Disclosure of Personal Information
   We may disclose your personal information to third parties in the ordinary course of business for the purposes described in section 2 of this Privacy Policy. This may include disclosing your personal information to the following types of third parties:
  •    to Franchisees and their staff;
  •    our suppliers, contractors and organisations that provide us with technical and support services or who manage some of our business functions, which may include mail houses, advertising service providers (including online advertising networks and social media platforms that we use to serve our ads), web hosting providers and IT service providers;
  •    our related entities (who may use and disclose the information in the same manner we can);
  •    our accountants, insurers, lawyers, auditors and other professional advisers;
  •    any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
  •    in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors; and
  •    debt collection agencies.
  
  Hip Pocket Workwear & Safety does not sell or otherwise share personal information collected with third parties for marketing and/or other purposes. Any communications that you subscribe to with us will originate only from Hip Pocket Workwear & Safety.
  
  As at the date of this Privacy Policy, we are not likely to disclose your personal information to overseas recipients. If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act.

  5. Cookies
  A cookie is a small text file that is stored on your computer's hard drive by your web browser which tracks your movements and preferences within websites. Hip Pocket Workwear & Safety uses cookies for tracking purposes and the data our server collects may include:
  •    Your computer's IP address and browser type
  •    Webpage you were visiting before you came to our site
  •    The pages you visit on Hip Pocket Workwear & Safety’s website
  •    The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
  
  This information is collected for private analysis and evaluation of our Website to help improve site functionality, services, and products. This data will not be used in association with any other personal information. Hip Pocket Workwear & Safety will not disclose any information collected by our use of cookies about any individual without the individual's consent, except to comply with applicable law or valid legal process.
  
  Most browsers are set to accept cookies by default but can be altered to prevent automatic acceptance – See Settings on your browser. If you choose not to receive cookies, you will still be able to browse the site and make purchases if desired, but some site functionality will be lost.

  6. Third-party websites
  Our Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices and procedures. We encourage you to read the privacy policies of such third parties prior to providing your personal information to these third parties.
   
  7. Changes to the Privacy Policy
  Hip Pocket Workwear & Safety reserves the right to modify or change our Privacy Policy at any time without notice while maintaining our compliance with the Privacy Act. We recommend you check back regularly to read any changes.
  The last update to this document was 22 December 2025.

  8. Accessing and Correcting Personal Information
  You may contact us at any time to request access to the personal information that we hold about you and/or to make corrections to that information. See section 10 below for contact details.
  
  We will respond to all requests within a reasonable time. We may require additional information from you in order to verify your identity before we can process your request.
  
  On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to the personal information we hold about you.
  
  We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
   
  9. Complaints About Privacy Breaches
  You may make enquiries or register complaints concerning our Privacy Policy, or the way in which we collect and handle your personal information. Please see section 10 below for contact details.
  
  We take all privacy complaints seriously and will respond to your concerns as soon as practicably possible. We ask that you cooperate with us during this process and provide us with any relevant information that we may require to help us investigate and respond to the complaint.
  
  If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
  Office of the Australian Information Commissioner
  GPO Box 5218
  Sydney  NSW  2001
  Telephone: 1300 363 992
  Email: enquiries@oaic.gov.au
  
  10. Contact details 
  To make any requests or complaints in relation to privacy matters, please contact us as follows:
  •    Email: support.office@hippocketworkwear.com.au
  •    Telephone:  03 9246 0460
  •    Postal address: Hip Pocket Workwear & Safety, 420 Warrigal Road, Moorabbin  VIC  3189